WC Texas News

The VA Central Texas Health Care System reported that 40 patients newly enrolled in its benefits program requested appointments but had not received one during the period ending July 1, according to data collected from the U.S. Department of Veteran’s Affairs.

During that same time frame, the system scheduled 160,702 pending appointments across its 9 healthcare facilities.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar or better to wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to 1 of 8 priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Temple, TX (Olin E. Teague Center)	85,992	74,128	11,864
Waco, TX (Doris Miller)	14,681	13,532	1,149
Austin, TX	36,607	31,998	4,609
Palestine, TX	2,515	2,486	29
Brownwood, TX	2,430	2,365	65
Bryan, TX	4,627	4,446	181
Cedar Park, TX	8,094	7,913	181
Temple South General Bruce Drive, TX	4,736	4,492	244
LaGrange, TX	1,020	961	59

Source: U.S. Veteran’s Administration